In a previous post, we took a dive into how languages are handled by Microsoft Dynamics CRM Online 2011. We showed you how a System Administrator can enable an additional language in CRM Online 2011, and then we showed you how an individual user can choose that enabled language as their personal display language. That took care of anyone using CRM Online via a web browser.
What should users do if they use the Microsoft CRM Online 2011 for Microsoft Office Outlook client? One more step is needed. Each Outlook user will need to download the language pack locally on their own computer since the Outlook client runs locally too. Microsoft hosts many additional Microsoft Dynamics CRM Language pack downloads, and we’ll walk you through installing one of them below.
First, you’ll need to open the Microsoft Dynamics CRM Language pack page. (If you are asked to sign in to Windows Live, you can use the same Windows Live ID you use to sign in to CRM Online.) When the page opens (see below), use the drop-down menu next to Change Language: to choose the display language you want to install, such as “Spanish”, and click one of the Download buttons. If you’re a 32-bit user, download “CRM2011-Mui_ENU-i386.exe”. If you’re a 64-bit user, download “CRM2011-Mui-ENU-amd64.exe”. Save the file to your desktop temporarily when prompted.
Run the file you just saved on your desktop by double-clicking it. The Programa De Instalacion de Paquete de idioma de Microsoft Dynamics CRM 2011 (the Microsoft Dynamics CRM 2011 Spanish Language Pack Installation) application opens (see below) and begins automatically installing the Spanish language pack.
The window refreshes (see below) and now displays Instalacion completa (installation complete).Click Finalizar (Finish) to close the window.
Now that we have installed the additional language pack, all that’s left is to set a display language preference. From within Microsoft Office Outlook, open the File Menu, navigate to CRM, and click Options.
The Set Personal Options window opens. Click on the Languages tab, and change the User Interface Language and Help Language drop-down menus to reflect your language of choice, “Spanish” in our example, and then click OK.
Note: Be sure to follow the steps in the previous article first. A language will not appear in the drop-down menu below unless it is enabled in CRM Online by a System Administrator, even if you install the language pack locally for Outlook.
After a quick refresh, the main page will load in your display language of choice (see below).
That covers it for managing the display languages of your users. What we haven’t covered yet is how CRM Online 2011 and additional languages work in Microsoft Dynamics CRM Online configuration and customization. We’ll cover that in the next article of this series published on the xRM.com blog. Until then, hasta luego!