How Do I Display More Than 50 Records Per Page?

Go to Microsoft Dynamics CRM 4.0. List view:

1.      Dynamics CRM for Outlook: Click CRM from the top menu.  For the Web version: Click Tools from the top menu. 

2.      From the drop down menu click Options.  Select the number of records you would like to display. The maximum is 250. Click OK.

Please note that this is per user.



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Update Rollup 3 for Microsoft CRM

Microsoft has released Update Rollup 3. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment.

 Microsoft has released Update Rollup 3 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM 4.0 E-mail Router.

For more information about this release, see Microsoft Knowledge Base article 961768.


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Microsoft Dynamics CRM (Customer Relationship Management) Event

Need to know what Microsoft Dynamics CRM (customer relationship management) can do for your business? Streamline Solutions together with Microsoft is hosting a complimentary event on Friday March 27, 2009 from 10am PST to 1pm PST. Breakfast and Lunch will be served.

We will demonstrate the power of the Microsoft platform. Specifically, we will highlight Microsoft Dynamics CRM, Microsoft Office SharePoint Server, and Microsoft Unified communications. We will demonstrate a day in the life of a dynamic business thriving in dynamic times, and how they are leveraging several of the Microsoft server applications, and the interoperability amongst these applications, to be more efficient and effective with fewer resources. Click Here to learn more

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Convergence 2009 | March 10-13, 2009 | New Orleans, LA | Microsoft CRM

Convergence is the premier Microsoft Dynamics event, bringing customers, partners, team members and industry experts together in an environment created for you to discuss solutions, address business needs and establish a true community that can be leveraged throughout the year.

In 2009, Convergence will take place in New Orleans, Louisiana March 10 – 13. This is your opportunity to participate in an exceptional program including a variety of speakers, detailed product demonstrations and hands-on learning sessions. You will learn how to enhance your Microsoft investment now and in the future, and gain a stronger sense of community through interacting with industry leaders, Microsoft team members, partners and other customers.

More information about convergence here.

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XRM Strategic Analysis

We strongly suggest starting your CRM process with our Strategic Analysis. When we are done, we might recommend that CRM is not the right product for you. Rarely does our analysis take more than one week. We interview users at all levels and ensure that proper expectations are set accurately. Additionally, part of our deliverables is a success criteria document that can be used with any CRM implementation partner. The Strategic Analysis is all about education. We educate you on CRM and via in depth information gathering sessions, educate ourselves on your business.

Here is an outline of our approach and what it entails:

  1. High-level strategic analysis.
    • Three days on-site at your business.
    • Approximately two days are spent compiling documentation reg.
  2. Educating the customer.
    • Detailed CRM Overview to give you an idea of what CRM can really do.
    • We give you a customized CRM demo.
  3. Due diligence efforts.
    • Streamline questionnaires are given so we can further understand the scope of work.
    • Further shadowing and requirements gathering are given.
    • A comprehensive mock up is attained.
    • Providing a detailed statement of work with expected cost.

CRM is a strategic long term decision for your company. More often than not companies are simply not prepared to start the process. They have not performed enough due diligence and they are not 100% clear on what value they are going to get from the solution. Additionally, they have no specific and documented short and long term goals for the product. Our strategic analysis will answer all your questions up front, before you make any large investments. We feel this process is one of the best investments your company can make.

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Proof Of Concept & Development Environment

By leveraging our partner hosted Microsoft CRM solution, we can rapidly create a proof of concept (POC) environment for you. Why take unnecessary risks when you can mitigate most of them via our hosted model. Enjoy the easy of our month to month commitments. It only takes about two hours to implement and has the same features as on premise CRM. Make sure you like the product and that your users will use it BEFORE making the big investment.

Start month to month in a POC environment with a limited number of users. See if they like it. If they do, add more users and make sure they like it. Does it perform well, do your users like the interface, do you find it easy to customize. If things go well, you can continue in the hosted model or purchase licenses and go on-premise at any time. Apart from having the necessary hardware and software to deploy the on-premise solution, there is no cost to go from the hosted model to the on premise model. More importantly, selecting a CRM consultant is one of the most critical decisions you will make to attain a successful CRM implementation.

In the hosted POC model you can begin working with the consultant immediately. It empowers you to quickly find out just how good your consultant is. Last but not least, looking at the downside and being negative, if you for any reason you don’t like and the product did not meet your expectations, you simply shut it down.

A quick list of what can be accomplished in a POC:

  • Verify the product. Look & feel, performance
  • Validate your deployment strategy and uncover potential red flags
  • Get buy in from users
  • Work quickly with decision makers while the topic and incentive to adopt a new solution is strong

We strongly encourage you to think of all the advantages of a POC environment. To inquire more or get pricing please contact us.

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Windows Workflow Foundation (WWF) integration with Microsoft CRM

Microsoft CRM leverages the WWF platform. Windows Workflow Foundation is the programming model, engine and tools for quickly building workflow enabled applications on Windows. It consists of a .NET Framework version 3.0 namespace, an in-process work flow engine, and designers for Visual Studio 2005. Windows Workflow Foundation is available for both client and server versions of Windows. Windows Workflow Foundation includes support for both system work flow and human workflow across a wide range of scenarios including: workflow within line of business applications, user interface page-flow, document-centric workflow, human work flow, composite work flow for service oriented applications, business rule driven workflow and workflow for systems management.

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Microsoft CRM Customization

Like any CRM application available today, Microsoft CRM can be customized to flow with your business. Having one of our consultants work with you to make the product flow with your business can be one of the most important things your company can do to improve the chances of user adoption.

Microsoft CRM can be customized very easily and rapidly. All customizations are completed via the Internet Explorer client and can be completed on-site or off-site. Integrating customizations with custom code and workflow rules is very powerful.

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Our XRM Services

First and foremost, we need to understand your business.  How does your company generate revenue and what internal processes are critical to accomplish this?   Who are the decision makers, what are their roles, and what do they stand to gain from implementing Microsoft CRM?  How are decisions being made and what factors are driving these decisions?

Our job is to shadow, interview, and gather information, ask the right questions and help our customers document existing processes, improve upon existing processes, and create new processes.

At the core of our business consulting process is education. We educate ourselves on your business and we educate you on Microsoft CRM.

Understanding and documenting how data flows within your organization and how decisions are being made is essential. In order to help you build successful processes and implement those processes, we start by defining roles within the user base and building processes that assist everyone within that role. What processes does your sales department have in place or what process would you like them to follow? What process does your customer service department have in place or what process would you like them to follow? If you focus on building processes that can have an immediate and positive impact on a particular role, user adoption will be high.

Our Strategic Analysis is traditionally a one week engagement and will give us the opportunity to share and begin our business process consulting approach with you.

The following is a list of the most common services we perform as part of our business process consulting:

  • Education – We need to educate ourselves on your business and we need to educate you on Microsoft CRM
  • Strategic Vision – CRM is strategic decision. If you don’t already have a strategic vision, we will help you create one.
  • Pain and risk management – CRM deployments can be painful and risky. Together we will create a successful plan for your business.
  • Brain Storming – Microsoft CRM is a development platform. We will share our experience and solutions with you as they are a great starting point.
  • Consistency – Uncover and define processes that will allow for data base consistency
  • Shadowing – One of the keys to our business process consulting is our ability to shadow users and help them define what processes are already in place and which processes is critical going forward.
  • Documentation – The importance of this cannot be overlooked. This allows us to present our findings to your team and is the starting point for consistency, deliverables, and a phased approach to the implementation.

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