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See the Big Picture: Working with Goals in Microsoft Dynamics CRM Online 2011

Published on September 12, 2011 By The xRM Writing Team

Setting goals is a necessity for any successful business. By setting and meeting goals, your business can gauge progress, boost motivation, and project growth. Goal Management in Microsoft Dynamics CRM Online 2011 allows organizations to track goals by using any metric that measures the performance of their various teams. Usually, a business determines its goals [...]

New Interview with Microsoft Dynamics CRM General Manager Brad Wilson: Evolution of CRM

Published on April 25, 2011 By The xRM Writing Team

In this video interview, Brad Wilson, General Manager of Microsoft Dynamics CRM Product Management Group discusses the evolution of the CRM software industry over the past fifteen years, and how the Dynamics CRM creators strive to meet the needs of the modern business. This interview will be most helpful to those looking to deploy a [...]

New Interview with Microsoft Dynamics CRM General Manager Brad Wilson: The Cloud

Published on April 18, 2011 By The xRM Writing Team

This video interview with Microsoft Dynamics CRM General Manager Brad Wilson is titled, “What percentage of customers are deploying in the cloud?” The title is a bit misleading since Wilson primarily focuses on the customer’s power of choice between on-premise (on-premises) and cloud deployments, as well as the ability to seamlessly transition from one to [...]

New Interview with Microsoft Dynamics CRM General Manager Brad Wilson: Three Themes

Published on April 13, 2011 By The xRM Writing Team

Microsoft Dynamics CRM 2011 is a tremendous step forward in CRM software. While remaining true to the qualities that make Dynamics CRM a great application, Microsoft Dynamics CRM 2011 was created with three particular themes in mind that will take Dynamics CRM into the future. In an interview with General Manager of Microsoft Dynamics CRM, [...]

xRM at NAB

Published on April 13, 2010 By The xRM Writing Team

We’re back at NAB for our annual presence as a Microsoft Partner in the Microsoft Booth at the National Association of Broadcasters Show (NAB). There is heavy foot traffic this year and the Microsoft Demos are looking great. We are here with a few other Microsoft Partners along with the Silverlight and Mediaroom Teams. Behind [...]

What’s in a Name: xRM

Published on August 20, 2009 By The xRM Writing Team

Ever wondered what exactly makes up a name? We are all familiar with the quote from Shakespeare’s Romeo and Juliet “A Rose by any other name would smell as sweet”. I do have great respect for Shakespeare and his writings but I disagree with him on this. Names are not just meanings they have identities. [...]

CRM’s Role in a Challenging Economy

Published on May 19, 2009 By genser

In today’s economic climate, customer loyalty can separate who will stay in business and who will go under. In fact, improving customer loyalty and experience are listed in Forrester’s Trends 2009 report as the top two concerns of business executives.   That’s why companies should demand more from their CRM solution.   To help you navigate [...]

What’s New: Social xRM, Part Two

Published on May 1, 2009 By genser

Forrester Analyst Jeremiah Owyang projects that in two years, social networks like Facebook and Twitter will become even more powerful than company websites and traditional CRM systems.  Customer relationships will be built on these platforms and growth will be driven by community and individual brand advocacy.    xRM comes into play again in this new era of [...]

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