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xRM: Strategies in Action

Published on July 14, 2009 By genser

By harnessing the power of Microsoft Dynamics CRM, xRM can deliver a new and more flexible way to manage relationships.   Here are just a few examples:  A large, state government-based organization uses Microsoft Dynamics CRM to manage its teacher certification program.   In the system, contacts are educators.   Each educator has areas in the system for [...]

What’s New: Social xRM

Published on April 10, 2009 By genser

Facebook just hit its 200 million user mark and Twitter’s increasing popularity is the big story so far this year.   Many companies are using social networking and micro-blogging sites such as these for their marketing efforts, but did you that they can be used to improve your customer relationships?  Twitter, for example displays some xRM key [...]

XRM Strategic Analysis

Published on January 20, 2009 By The xRM Writing Team

We strongly suggest starting your CRM process with our Strategic Analysis. When we are done, we might recommend that CRM is not the right product for you. Rarely does our analysis take more than one week. We interview users at all levels and ensure that proper expectations are set accurately. Additionally, part of our deliverables [...]

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