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Quick tip: Enable Windows Identity Foundation (Windows 8)

Our regular readers are probably aware that we’ve been experimenting with Windows 8 and Microsoft Dynamics CRM Online (read our post from last week where we test the Microsoft Dynamics CRM for Microsoft Office Outlook plugin with Windows 8). Occasionally when using the plugin on Windows 8, we’re greeted with a familiar error, “Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials…” (see below).

 Quick tip: Enable Windows Identity Foundation (Windows 8)

We’ve seen this error before on Windows XP and Windows 7, and we know that it can be tricky to resolve. We immediately started to tinker around under the hood of Windows 8. Luckily, we were able to fix the error with a few quick steps. We’ve detailed them for you below.

You will need to have an Administrator account in Windows 8 to turn Windows Features on or off.

From Metro (see below), right-click anywhere in the background and a tab appears in the bottom. Click the icon labeled All apps in the bottom-right corner.

 Quick tip: Enable Windows Identity Foundation (Windows 8)

The Apps menu opens (see below). Scroll to the right and click Control Panel.

 Quick tip: Enable Windows Identity Foundation (Windows 8)

The Control Panel opens (see below). Click Uninstall a Program.

 Quick tip: Enable Windows Identity Foundation (Windows 8)

The Programs and Features window opens (see below). Click Turn Windows features on or off.

Quick tip: Enable Windows Identity Foundation (Windows 8)

The Windows Features window opens (see below). Check the box labeled Windows Identity Foundation 3.5 and then click Ok.

Quick tip: Enable Windows Identity Foundation (Windows 8)

You are notified that Windows completed the requested changes (see below). Click Close, and then restart your computer.

 Quick tip: Enable Windows Identity Foundation (Windows 8)

 Congratulations, you’ve enabled Windows Identity Foundation, which should resolve any CRM Online authentication! If you run into any other errors or bugs with CRM Online and Windows 8, we recommend installing Update Rollup 11 for Microsoft Dynamics CRM. UR11 contains several critical fixes and improvements intended for users of Windows 8 and Microsoft Office 2013.

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5 Responses to “Quick tip: Enable Windows Identity Foundation (Windows 8)”

  1. Avinash Verma says:

    Hi Please let me know than is the same solution for On Premise also and I am using Window XP therefore not able to install Window Identity Foundation. If I install Window 7 then could i then use Window Identity Foundation.

  2. Hі there just wanted to give you a quick heads up аnd let уοu knoω a
    few οf the ρictures aren’t loading correctly. I’m not sure why but I think іts a linking issue.

    I’ve tried it in two different internet browsers and both show the same results.

  3. Thanks, should be fixed.

  4. volpi says:

    Hi
    Many thanks for your helpfull topic

  5. ChrisS says:

    Just wanted to mention that in Windows 8.1 while trying to install you get an error regarding Windows Identity Foundation saying Windows Update Standalone Installer error 0x8007007b with details saying something about a missing/inaccessable file or directory. This is all terribly misleading, as the solution above has nothing to do with anything mentioned in the error.

    (Really just wanted to get that error onto this page so you can Google the error and find this solution)

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