We’ve recently received several Microsoft Dynamics CRM support requests about setting a user’s time zone in Microsoft Dynamics CRM Online. People have reported difficulty synchronizing Microsoft Office Outlook and CRM Online when the time zone of the computer they were using didn’t match the time zone in their Personal Settings in CRM Online. That’s easily corrected.

Each User in CRM Online has a personal time zone setting. Configuring it is simple, and we’ll walk you through that below. If you’re looking for more advanced tutoring, Microsoft Dynamics CRM training may be right for you.

The following steps can be performed by Users with any of the Default Security Roles in CRM Online.

From CRM Online (see below), open the File menu above the ribbon, and click Options.

The Set Personal Options dialog opens (see below). In the General tab, in the Set the time zone you are in section, open the Time Zone drop-down menu and select your local time zone, in our example, “(GMT-8:00) Pacific Time (US & Canada)”, and click OK.

Congratulations, you have now changed your personal time zone.

If you are an administrator who is changing time zones for several other Users, you will need to update the time zones in each of their individual accounts.

For tutorial videos and quizzes about setting more personal options, please visit the xRM.com Success Portal for CRM Online.

Tags: crm help, crm online, crm support, microsoft dynamics crm