Archive for May, 2009

There are a number of Microsoft CRM add-ons available.  One of them is the  Web to CRM Connector, which allows an end user to easily configure any web form to submit data directly into CRM. This tool eliminates the need for developer resources and hours of programming to achieve the desired result. A user can [...]

In today’s economic climate, customer loyalty can separate who will stay in business and who will go under. In fact, improving customer loyalty and experience are listed in Forrester’s Trends 2009 report as the top two concerns of business executives.   That’s why companies should demand more from their CRM solution.   To help you navigate [...]

Before starting the update process, go to Options from the CRM menu. On the “General” tab, uncheck the bottom checkbox that says “Always run the…Host process” and then click “Ok” button. When manually checking for updates, go ahead and close Outlook by choosing Exit from Outlook’s File menu. This will close Outlook along with the [...]

Microsoft has released Update Rollup 4. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment. For more information about this release, see Microsoft Knowledge Base article 968176. Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83-5d9c-4fe7-9ae6-f2713a024071 Microsoft Knowledge Base Article: http://support.microsoft.com/?kbid=968176    Install Details about [...]

With the current global business environment, people need to find, communicate, and collaborate with each other as quickly and easily as possible. Businesses want a product that maintains the competitive edge yet is user friendly, cost effective, streamlined and increases efficiency. Microsoft Unified Communications is the solution. It helps businesses reduce operating costs of travel, telecom and IT, [...]

Forrester Analyst Jeremiah Owyang projects that in two years, social networks like Facebook and Twitter will become even more powerful than company websites and traditional CRM systems.  Customer relationships will be built on these platforms and growth will be driven by community and individual brand advocacy.    xRM comes into play again in this new era of [...]

Update Rollup 3 was released in March of this year.  It’s a cumulative update rollup that provides fixes for issues documented in Update Rollup 1 and in Update Rollup 2. For details about Update Rollup 1 and what it resolves click on this http://support.microsoft.com/kb/952858/ .   For information about Update Rollup 2 click here.