Microsoft Dynamics CRM 2011 Update Rollup 12

Update Rollup 12 for Microsoft Dynamics CRM 2011 is now available. It can be downloaded from the Microsoft Download Center as of January 10, 2013 or updated through Microsoft Update as of January 22, 2012. This update is available for all languages supported by Microsoft Dynamics CRM 2011 and resolves a number of updates and hotfixes. It also introduces additional browser compatibility for Firefox, Chrome, and Safari. The list of devices, operating systems, and specific browser versions is detailed in the table below.

Platform Internet Explorer Firefox Chrome Safari
Windows XP Version 8 Version 16+ Version 22+ Not Supported
Windows Vista Version 8 and 9 Version 16+ Version 22+ Not Supported
Windows 7 Version 9 and 10 Version 16+ Version 22+ Not Supported
Windows 8 Version 10 Version 16+ Version 22+ Not Supported
Apple OS X 10.7 (Lion) Not Supported Not Supported Not Supported Version 6+
Apple OS X 10.8 (Mountain Lion) Not Supported Not Supported Not Supported Version 6+
Apple iOS (iPad) Not Applicable Not Applicable Not Applicable Supported

 

Additionally, the update includes new indexes for the following entities in the Quick Find Search Optimization feature.

Entities:

  • Business Unit
  • Cases
  • Competitors
  • Connection Opportunities
  • Connection Role
  • Contact (the Phone Number fields)
  • KB Article
  • Lead
  • Product
  • Sales Literature

Supported operating systems: Windows 8, Windows 7, Windows Vista, Windows XP

Prerequisites: You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version of Microsoft Dynamics CRM 2011 installed to apply this update rollup.

Important Notes:  Update Rollup 12 for Microsoft Dynamics CRM 2011 has no hotfixes or updates that you must enable or configure manually. You can uninstall Update Rollup 12 from a server that is running Microsoft Dynamics CRM. However, back up your databases before you uninstall Update Rollup 12. You cannot import a database that was created by using Update Rollup 6 or a later version of Microsoft Dynamics CRM 2011 into a deployment of Update Rollup 5 or an earlier version of CRM 2011.

Links:

Microsoft Support: Update Rollup 12 for Microsoft Dynamics CRM 2011 is available

Microsoft Download Center: Update Rollup 12 for Microsoft Dynamics CRM 2011

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CWR Mobility announces hosted subscription-based offering of CWR Mobile CRM

If you’re looking for a mobile solution for Microsoft Dynamics CRM Online, you’ll probably find CWR Mobile CRM. Here’s the basic rundown on CWR Mobile CRM: You purchase it as a customization from a Microsoft Partner, install a corresponding application on your mobile device, input a few settings, and bam! Suddenly, you have full native mobile access to CRM Online.

That’s great for CRM Online subscribers, but what about partner-hosted Microsoft Dynamics CRM subscribers? As of October 2012, CWR Mobility now offers a hosted subscription-based version of CWR Mobile CRM. You’ll need to find a Microsoft Partner to host CWR Mobile CRM for you, but that should be easy, since we, xRM.com, are a Microsoft Partner with a Gold competency and more than a decade of hosting experience. We have extensive experience with CWR Mobile CRM as well, so much so that CWR Mobility chose us as their sole hosting partner for CWR Mobile CRM.

CWR Mobile CRM costs $30 per month per user, although it’s available for $5 less per month if you commit to a one-year subscription.

If you have more questions about CWR Mobile CRM, we covered the product in more detail in our post “Going mobile with CWR Mobility and CWR Mobile CRM 2011”.

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Update Rollups 10 version 2 and 11 for Microsoft Dynamics CRM 2011

Update Rollup 10 (UR10) for Microsoft Dynamics CRM 2011 was re-rereleased with an incremented build number and the name suffix, “version 2”, on October 4, 2012 (the re-release was immediately added to the Microsoft Download Center). Microsoft also intends to release Update Rollup 11 (UR11) for Microsoft Dynamics 2011 on October 10, 2012. The UR10 re-release contains several bug fixes and critical improvements to Dynamics CRM 2011, and should be applied immediately by all users. UR11 contains bug fixes and critical improvements for users of Windows 8 and Microsoft Office 2013.  Both of these updates are available for all languages supported by Microsoft Dynamics CRM 2011. The following components are affected by this update.

Components:
Microsoft Dynamics CRM 2011 Server
Microsoft Dynamics CRM 2011 E-mail Router
Microsoft Dynamics CRM 2011 Language Pack
Microsoft Dynamics CRM 2011 Reporting Extensions
Microsoft Dynamics CRM 2011 Report Authoring Extension
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook

Supported Operating Systems: Windows 8, Windows 7, Windows Vista, Windows XP

Prerequisites: You must have Microsoft Dynamics CRM 2011 Update Rollup 6 installed (build 5.0.9690.1992) to apply this update rollup. This update requires Microsoft .NET Framework 4.

Links:

Update Rollup 10 re-release
Microsoft Support: Update Rollup 10 for Microsoft Dynamics CRM 2011 is available
Microsoft Download Center: Update Rollup 10 for Microsoft Dynamics CRM 2011

Update Rollup 11
Microsoft Support: Update Rollup 11 for Microsoft Dynamics CRM 2011 is available
Microsoft Download Center: Download available October 10, 2012

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Comparing Microsoft Dynamics CRM Online and Salesforce.com

Are you looking for a cloud-based CRM offering? If so, you may have discovered that there are a number of options to choose from when implementing a cloud strategy. This blog post could help you decide which offering works best for your company. The following is a summary of an extended comparison of Microsoft Dynamics CRM Online and Salesforce.com Professional Edition.

User Adoption 

CRM Online provides a similar interface to other Microsoft products. This increases user adoption rates for end users already familiar with the Microsoft ecosystem. Furthermore, CRM Online is designed to integrate seamlessly into a Microsoft software environment, creating a holistic solution for the end user. Salesforce.com is a stand-alone product, with its own interface style.

Total Cost of Ownership

The TCO of CRM Online is lower than Salesforce.com. CRM Online costs $44 per user, per month, while Salesforce.com costs $65 per user, per month.

Storage

CRM Online provides 5 GB of storage upfront compared to the 2 GB offered by Salsesforce.com.

Mobile Support

Mobile Express enables users to access CRM Online via their web-enabled mobile device for no extra charge. Salesforce.com charges additional monthly fees for their mobile service.

Offline Capabilities

CRM Online allows users to view all standard and custom entities offline at no additional cost. Salesforce.com charges a monthly fee in order to use its Professional Edition offline. Offline operation is not available for Salesforce Contact Manager or Group Edition.

If CRM Online proves to be your ideal choice for a cloud-based offering, xRM.com can design the optimal business solution for your company. We specialize in Microsoft Dynamics CRM implementations. From assessing your company’s needs, to deploying a solution designed specifically for your business, xRM.com can help your business become efficient and cost-effective.

Read the full text of the comparison and view a comparison chart here: CRM Online vs. Salesforce.com

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Microsoft Dynamics CRM 4.0 – Partner Hosted Model

The Partner Hosted Model of Microsoft CRM 4.0

Partner Hosted Model imageMicrosoft CRM is available in two slightly different hosted models. One is served up and hosted by Microsoft. Microsoft calls this product CRMLive. The other is served up by Microsoft hosting partners and is called the Partner Hosted Model. Although both offerings are essentially the same product, there are key differences between them.

Without getting into too much detail, the primary difference between the offerings is FLEXIBILITY. CRMLive is what it is and you don’t have too many options. With the partner hosted model you have maybe too many options. Unlike the rigid CRMLive offering, the partner hosted model allows the customer to pretty much do anything they want. From dedicated hardware, to a place for custom code or plug-ins, anything is possible. Additionally, Microsoft does not control the partner hosted model and partners are allowed to get creative and create value for their hosted offering anyway they see fit. Obviously the reporting of the license usage is a must for all partners but apart from that, they are free to provide value anyway they see fit.

Similar to CRMLive having a Pro and ProPlus offering, many partners have the same or similar product offerings. In addition to the Pro and ProPlus offerings, many partners offer hosted vs. host only models, dedicated environment options, and month to month commitments are available. Setup fees and hosting rates vary depending on many variables.

Pricing ranges from $35.95 to $55.95 per user per month in the shared hosted model with limited setup fees for 12 month commitments. For a month to month commitment the recurring costs are still between $35.95 and $55.95, but the setup fees are higher.

In the host only dedicated environment the customer must purchase the CRM licenses and provide them to the hosting company. This will allow the hosting company NOT TO charge them for the CRM subscriber access licenses. This translates to approximately $14/user less per month. It is important to note that the host only model does indeed require a dedicated server.

The other nice thing about the hosted model is that you can leverage it to mitigate your CRM risk and pain. CRM can be a risky proposition. Hosting allows you to ease into the product then make informed and better decisions down the line. Typically there is no cost to move from one model to another. And, the most important thing to keep in mind is that the product never changes, regardless of what model you select. Whether you host or install on-premise, the product operates exactly the same. The users have the same two interfaces which are Outlook and Internet Explorer and the CRM administrators are also presented with the same tools to customize/configure the product.

Last but not least most hosting partners hosting Microsoft CRM also host the other core Microsoft services such as Exchange, SharePoint, Unified Communications, etc. The important thing here is to understand how to leverage the licensing, which in the hosted world is referred to has subscriber access licenses.

Would be happy to answer any questions and provide more information on any of the above.

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