Microsoft Dynamics CRM 5.0 will be released next year with such enhanced functionality as improved user interface and data visualization features, better sales and marketing capabilities, and closer integration with SharePoint.   Several next-generation accelerators are already available, including a partnership relationship plug-in that lets businesses adapt CRM for sales leads and opportunity management for channel partners. Microsoft Dynamics will also expand its reach into social networking through the use of accelerators—specifically one for Twitter.  Companies will be able to not only monitor customer feedback on products and services, but also analyze those comments and develop marketing responses to the “tweets.” Read more.

Tags: 5.0, microsoft crm, social xrm, Twitter

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