With the current global business environment, people need to find, communicate, and collaborate with each other as quickly and easily as possible. Businesses want a product that maintains the competitive edge yet is user friendly, cost effective, streamlined and increases efficiency. Microsoft Unified Communications is the solution. It helps businesses reduce operating costs of travel, telecom and IT, while enabling them to improve business outcomes in more sustainable ways.

Unified Communications unites messaging, voice, video, IM and calenders. It is fully intergrated with all Microsoft products. When phone services become software, are managed by a server, and are delivered to desktop applications, interesting things happen:

• The computer starts to work like a phone.
• The phone starts to work like a computer.
• Voice mail becomes email

Tags: crm, Microsoft Unified Communications, xrm, XRM Strategy

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Posted in XRM Strategy by kpillay No Comments Yet