See your customers clearly Zap’s Business Intelligence for Microsoft Dynamics CRM is an out-of-the-box analytics solution that turns your CRM transactions into insight, empowering employees to improve performance. Enhance decision-making and performance management with business intelligence (BI) capabilities such as dashboards, key performance indicators (KPIs), scorecards, reports, analysis, and alerts. Business Intelligence for Microsoft Dynamics [...]
We’re back at NAB for our annual presence as a Microsoft Partner in the Microsoft Booth at the National Association of Broadcasters Show (NAB). There is heavy foot traffic this year and the Microsoft Demos are looking great. We are here with a few other Microsoft Partners along with the Silverlight and Mediaroom Teams. Behind [...]
This project provides classes to simplify Microsoft CRM 4.0 development. It provides functionality, developed in C#, to allow you to use custom .NET objects and properties and map them to CRM entities and attributes. It also includes helpful extension methods to assist day-to-day development with CRM. It’s free and open source, and available to download here: xRM [...]
Ever wondered what exactly makes up a name? We are all familiar with the quote from Shakespeare’s Romeo and Juliet “A Rose by any other name would smell as sweet”. I do have great respect for Shakespeare and his writings but I disagree with him on this. Names are not just meanings they have identities. [...]
Microsoft Dynamics CRM 5.0 will be released next year with such enhanced functionality as improved user interface and data visualization features, better sales and marketing capabilities, and closer integration with SharePoint. Several next-generation accelerators are already available, including a partnership relationship plug-in that lets businesses adapt CRM for sales leads and opportunity management for channel [...]
By harnessing the power of Microsoft Dynamics CRM, xRM can deliver a new and more flexible way to manage relationships. Here are just a few examples: A large, state government-based organization uses Microsoft Dynamics CRM to manage its teacher certification program. In the system, contacts are educators. Each educator has areas in the system for [...]
Take the ―C out of ―CRM and you‘re left with Microsoft Dynamics Relationship Management. Microsoft Dynamics CRM is not just about sales and marketing. It‘s a platform for developing line of business applications—applications that manage and track information and processes around real-world objects. In this case, the object could be a customer, a grant, building, [...]
In today’s economic climate, customer loyalty can separate who will stay in business and who will go under. In fact, improving customer loyalty and experience are listed in Forrester’s Trends 2009 report as the top two concerns of business executives. That’s why companies should demand more from their CRM solution. To help you navigate [...]
With the current global business environment, people need to find, communicate, and collaborate with each other as quickly and easily as possible. Businesses want a product that maintains the competitive edge yet is user friendly, cost effective, streamlined and increases efficiency. Microsoft Unified Communications is the solution. It helps businesses reduce operating costs of travel, telecom and IT, [...]
Forrester Analyst Jeremiah Owyang projects that in two years, social networks like Facebook and Twitter will become even more powerful than company websites and traditional CRM systems. Customer relationships will be built on these platforms and growth will be driven by community and individual brand advocacy. xRM comes into play again in this new era of [...]