Generally, we use this blog as a place to share knowledge that’s related to Microsoft Dynamics CRM Online. Whether it’s a quick tip, a fully guided walkthrough, or a notice about an expiring promotion, we’re always trying to show you something new. Today, we’re departing from the norm. Instead of showing you how to do something, we’ll show you something even better. We’ll show you how to find the information yourself.
Much of what we share is already available, documented by Microsoft, in a centralized location. You’re probably asking, “So where is it?” That’s a great question!
It’s in the Microsoft Dynamics CRM Resource Center.
If you’re thirsty to learn more about CRM Online, The Resource Center (pictured below) is a veritable watering hole of knowledge. Finding the information you need is simplified by the compartmentalization of topics. The aptly named Getting Started section is aimed at virgin users of CRM Online. Clicking the Getting started resources for business users link takes you to a selection of guides.
These guides (see below) are similar to Microsoft Dynamics CRM training sessions, as they walk you through specific features of CRM Online. There’s even a guide that covers the installation of the “Microsoft Dynamics CRM for Microsoft Office Outlook” add-in. These guides are great, and you especially shouldn’t overlook the two “Quick Start” guides. They give a broad sweep of CRM Online that’s perfect for beginners.
Let’s return to the Resource Center (see below) and explore one of the other sections. If you like learning from your peers, you’re going to love the Community section. There are three key components to the Community section: the Forums, the CRM Team blog, and CRM on Facebook.
The community forums (pictured below) exist as a virtual place where you and your peers can freely discuss the inner workings of CRM Online. We regularly find users brainstorming together in the forums to help solve each other’s problems, all at no cost to the user!
The Microsoft Dynamics CRM Team Blog (pictured below) is regularly updated with insider tips and helpful knowledge. You’ll find several similarities between the CRM Team Blog and our xRM.com Microsoft Dynamics CRM Blog. The CRM for Facebook page (not pictured) is a fanpage operated by Microsoft that mostly echoes the Microsoft Dynamics CRM Blog.
Returning to the Resource Center once again, let’s divert our attention to the Support section (which can be seen in the first screen shot far above).
Here you’ll find several help and support options. One of our favorites is the Microsoft Knowledge Base (pictured below as Microsoft Support), a searchable compendium of support articles by Microsoft, in one convenient location.
Last, but not least, the Resource Center also contains CRM Online videos created by Microsoft (bottom-left in the first screen shot).
If you enjoy the videos listed in the Resource Center, we recommend that you also visit our xRM.com Success Portal for CRM Online, which contains a wide range of tutorial videos created by xRM.com.
There’s a lot to learn at the Resource Center, and it’s all, literally, right at your fingertips. It’s worth visiting and revisiting.