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10 Steps to CRM Implementation Success


Customer Relationship Management (CRM) deployments can be complicated endeavors. Large companies can afford to make big investments in strategic analysis, customization, and training, but smaller companies typically don’t have the budget for these endeavors. Instead, they try to deploy a CRM application on their own with limited guidance. But, with even a small investment of time and money, any company can boost its ROI and achieve a successful deployment.

10 Steps to CRM Implementation Success

Successful CRM Deployment Steps

1. Ensure that you have the support of senior management and IT. Without their support, your deployment will never get off the ground. The rest of the company will typically fall in line once leadership has declared its intention to adopt a new CRM solution.

2. Gather requirements. Make a list of business requirements that your CRM system needs to meet and prioritize them. This effort will help you determine which requirements are absolutely necessary and which fall into the wouldn’t-it-be-nice category. Ideally, a CRM consultant will help you gather requirements as part of a Strategic Analysis (SA) effort, but if SA is out of the question due to budgetary concerns, you can complete this process internally.

3. Identify and document all existing processes. All companies rely on a set of processes that help move business forward. Part of initial deployment process will consist of asking yourself a series of questions:

o How do we collect leads?

o How are deals guided through the sales process?

o How do we maintain relationships with existing customers?

o How do we identify our most important clients?

o How are customer service inquiries handled?

o How are contacts stored and shared?

The answers to these questions and others will help you gain an understanding of your current business processes, and allow you to begin to imagine how a CRM solution can improve and automate portions of these business processes.

4. Conduct a Gap Analysis. Even in completely stock form, a CRM application is a tremendously powerful tool. It is important however, to identify any gaps that exist between a completely stock CRM organization and the requirements that you gathered as part of step 2.

Unless you have a CRM expert on staff, you will likely need the assistance of an expert CRM consultant to perform this analysis for you. While such an effort is usually part of an SA, more affordable options are available, such as the QuickStart Blueprint service from xRM.

5. Draft a configuration plan. Once you have identified any fit gaps, it’s time to create a configuration plan that details any custom entities (record types), fields, workflows, dashboards, reports, and code that need to be created in order to deploy a CRM system that precisely meets your unique business needs.

6. Configure the system. It sounds cliché, but every business is unique. Every industry has its own terminology and requirements, and every company has unique processes honed over time. No CRM application can address the needs of every conceivable organization out-of-the-box. Some configuration and customization will likely be required to address the fit gaps. One of the reasons that we like Microsoft Dynamics CRM so much is that is an extremely flexible platform that can be configured in a myriad of ways without the need for custom coding.

7. Collect and migrate data. Depending upon your current processes and the tools you use to store your data, data migration can be the most challenging and expensive part of the entire deployment. The cost of your data migration effort can be affected by a number of factors, including the size, complexity, and format of your existing backend database, as well as any configuration that must be done to CRM to support the data migration. Depending on the size and complexity of your database, you may be able to simply use spreadsheets to import data into your new database, or you may be looking a more extensive data migration effort. A CRM consultant with experience in data migration can help you understand the challenges and costs involved in migrating your existing data to your new system.

8. Test. The next step in the deployment process is to test the system before it enters into production. It is absolutely critical to budget the time and resources to test thoroughly before you go live to avoid the heartbreak of a production system that doesn’t function the way you expect it to. Once testing is complete and any issues rectified, you can throw the “go-live” switch confidently.

9. Train. You can threaten your end users with all kinds of heinous tortures, but they will be reluctant to adopt a new CRM system unless are comfortable using it. Give them the information they need to succeed. Take the time to show them how the new CRM system makes their jobs easier and consider providing them with both video and print resources that they can refer to as needed while they adjust to the new system.

10. Evaluate. The final step in a successful CRM deployment is to evaluate the system’s effectiveness. Evaluation is a critical and ongoing process that should continue for as long as you are using the system. At set intervals, you will want to ask yourself, “Is my CRM system still meeting my needs?” and “Am I getting the ROI that I expected from my CRM system?” If the “no” is the answer to either of these questions, you will want to investigate the reasons behind the shortfall.

About xRM

At xRM, we live to help organizations deploy CRM solutions that precisely meet their business requirements. We have worked with Microsoft Dynamics CRM since its inception. In that time, we have assisted companies in every industry deploy innovative solutions that increase sales, improve customer service, and boost efficiency. Read about some of our customers’ success stories here.

Our Professional Services run the gamut from Strategic Analysis to Data Migration, Customization to Training, and more.

Every xRM customer gains access to the Success Portal, a free online video training library dedicated to Microsoft Dynamics CRM Online.

The Ultimate CRM for Outlook Guide – Set Up

In the previous two posts of the Ultimate CRM for Outlook Guide, we discussed what Microsoft Dynamics CRM 2013 for Outlook is and how to install it. In the third part of this guide, we discuss how to set up the add-in so that it connects to your Microsoft Dynamics CRM organization, allowing you to track emails and synchronize contacts, appointments, and emails between your Outlook client and your CRM database.

Configuring Microsoft Dynamics CRM 2013 for Outlook

1. Close Outlook.

2. Click on Start > All Programs > Microsoft Dynamics CRM 2013 > Configuration Wizard.

If you see the following error, make sure that your Outlook is closed, and then click Retry.

The Ultimate CRM for Outlook Guide – Set Up

3. The Manage Microsoft Dynamics CRM Organizations screen opens. Click Add.

The Ultimate CRM for Outlook Guide – Set Up

4. The Configure Organization window opens.

The Ultimate CRM for Outlook Guide – Set Up

5. Enter your CRM Server URL. Select CRM Online if you are a Microsoft Dynamics CRM Online subscriber. Otherwise, enter your Server URL, which should begin with “https://”. If you are an xRM Hosted Microsoft Dynamics CRM subscriber, your URL will look like “https://samplecompany.xrmlive.com”. Contact your CRM provider if you do not know the URL of your CRM organization.

6. Click Test Connection to make sure that you can connect to your CRM organization. Once the Configuration Wizard successfully connects to your CRM organization, it will ask you to enter your username and password. If you are a CRM Online subscriber, your username will look like “user@yourcompany.onmicrosoft.com”.

The Ultimate CRM for Outlook Guide – Set Up

7. Your user name will appear in the Authenticate as: field. You can change your username and password by clicking Change.

8. Enter a Display Name, such as “Your Company’s CRM.”

9. Click the check box next to Synchronize with this Organization. Checking this box will allow you to synchronize contacts, phone calls, appointments, and other activities between your CRM database and Outlook. While you can add multiple CRM organizations, you can only synchronize with one at a time using CRM for Outlook.

10. Click OK. Your CRM database will now synchronize with your Outlook.

Congratulations! You have now set up Microsoft Dynamics CRM 2013 for Outlook. In the next installment of the Ultimate CRM for Outlook series, we will discuss how synchronization works and how you can create and modify filters that specify which data are synchronized to your Outlook folders.

The “Ultimate CRM for Outlook Guide” series

Part I – Introduction to the Ultimate CRM for Outlook Guide

Part II – Installing the CRM for Outlook Add-in

Part III – Setting up the CRM for Outlook Add-in

The Ultimate CRM for Outlook Guide – Installation

Welcome to the second post in the “Ultimate CRM for Outlook Guide” series. In this post, we explain how to install the Microsoft Dynamics CRM 2013 for Microsoft Office plugin.

As we explained in the Introduction to the Ultimate CRM for Outlook Guide, the Microsoft Dynamics CRM 2013 for Microsoft Office Outlook is a free software add-in that allows CRM users to access records in the CRM database directly from their Outlook client. It also allows users to track email threads and synchronize contacts, appointments, and emails between Outlook and the CRM database.

Microsoft Dynamics CRM 2103 for Outlook Installation Steps

1. Download Microsoft Dynamics CRM 2013 for Microsoft Outlook .

The CRM for Outlook add-in is available to download from the Microsoft Download Center. Click the following link to download the add-in: http://www.microsoft.com/en-us/download/details.aspx?id=40344. If you are running 32-bit Microsoft Office Outlook, make sure that you download the CRM2013-Client_ENU-i386.exe. If you have are running 64-bit Outlook, make sure that you download CRM2013-Client-ENU-amd64.exe instead.

Next, choose which version of the add-inyou wish to install.

The Ultimate CRM for Outlook Guide  Installation

To check which version of Outlook you are running, complete the following steps:

For Outlook 2013, open Outlook, click File > Account, and then click the About Outlook button.

Once the About Microsoft Outlook window opens, you can view the version that you are running at the top of the window.

For Outlook 2010, open Outlook, and Click File > Help. The version and platform are listed like this: Version 14.0.0000.0000 (32-bit).

2. Extract the file.

Right click on the file that you downloaded and select Run as Administrator. You must have Administrator privileges on your computer in order to complete the installation. You will be asked to select a folder to store the extracted files. We suggest clicking Make a New Folder and naming your new folder something catchy like “CRM for Outlook,” so that you can easily find it. Once you select a folder, the files will begin to extract.

3. Microsoft Dynamics CRM 2013 for Outlook Setup will launch.

4. Check the box to accept the license agreement, and click Next.

5. Click Options if you wish to enable Offline Capability or change the installation location.

Offline capability allows users to access versions of your CRM records that are saved locally. If offline Capability is enabled, any changes made while offline will later sync to the CRM server. Users can add offline capability later by clicking Go Offline in Outlook.

6. Click Install Now to begin installation.

7. Wait for Microsoft Dynamics CRM 2013 for Outlook Setup to install all components.

8. Once the installation process has completed, the installer will show the screen below indicating that Microsoft Dynamics CRM 2013 for Outlook has been successfully installed.

9. Click Close.

10. Restart Outlook.

Assuming the installation proceeded correctly, you should now be ready to configure Outlook to connect with your CRM organization.

Common Installation Problems

Here are a few common installation problems and solutions:

1. Your computer does not meet the minimum hardware or software requirements.

Read more about the Microsoft Dynamics CRM for Outlook hardware requirements and the Microsoft Dynamics CRM for Outlook software requirements. You must have Windows 8.1, Windows 8, Windows 7, or Windows Vista SP2. You also have to be running Microsoft Outlook 2013, Outlook 2010, or Outlook 2007. The plugin will not work with Windows XP or with Outlook 2003.

2. You are attempting to install the add-in on a Mac running any version of OS X.

The Microsoft Dynamics CRM for Outlook add-in only works with Office for Windows PCs. It does not work with Office for Mac versions of Outlook.

3. Setup fails because the incorrect platform was chosen.

If you attempt to install the version of Microsoft Dynamics CRM 2013 for Outlook for the wrong platform (32-bit instead of 64-bit or vice-versa), an error will arise telling you that the installation has failed. Click Close, and download the file that corresponds to the correct file (32-bit or 64-bit) for the version of Outlook you are using instead.

4. Outlook is running when you attempt to install the Microsoft Dynamics CRM for Outlook plugin.

Close Outlook and try again.

The “Ultimate CRM for Outlook Guide” series

Part I – Introduction to the Ultimate CRM for Outlook Guide

Part II – Installing the CRM for Outlook Add-in


The Top 5 New Microsoft Dynamics CRM 2015 Features

Like many technology companies, Microsoft frequently employs a tick-tock release schedule for Microsoft Dynamics CRM where the tick represents an evolutionary advancement over previous versions while the tock promises more revolutionary changes. While CRM 2013 was a definite tock because of its modern user interface, Business Process Flows, enhanced case management features, among other improvements, CRM 2015 represents a less ambitious, but welcome, tick.

This version will add improved global search, enhanced marketing functionality, and tools to enable closer collaboration between sales and marketing, along with other enhancements. Here are five of our favorite improvements coming to CRM 2015.

  1. Global Search – Yes! You can now search across record types. Search also supports keywords and the use of asterisks as wildcard characters. These improvements promise to make it much easier to find the records that you are looking for.
  2. Improved Email Editor – The new Email editor makes it much easier to craft nice looking email messages using CSS or HTML. Even better, the new email editor also allows you to create email templates using a drag-and-drop interface.
  3. Campaign Management Console – Combined with the new email editor, the Campaign Management Console transforms CRM into a credible email marketing platform. The console delivers real-time email analytics and allows you to set up A/B testing to compare the performance of two different versions of an email. The Campaign Management Console also lets you set up multi-condition triggers and embed cross campaign offers.
  4. Guided Sales Processes – Microsoft first introduced Business Processes in CRM 2013. These processes are great, allowing you to map your business processes onto Microsoft Dynamics CRM and provide your employees with a visual representation of your processes, complete with stages and steps. Now, Microsoft is extending the functionality by introducing automatic branch selection. Based on rules that you set, a single business process can split into two branches depending on the data that your users inputted.
  5. Product families – Product families allow you to create product or service bundles that combine related products together. Your salespeople see these upsell and cross-sell suggestion right on the opportunity record.

Microsoft Dynamics CRM 2015 is scheduled to be released in Q4 of 2014. You can expect to see it reach market sometime in December. For more information about Microsoft Dynamics CRM, including configuration and training services, visit www.xrm.com.

Using Templates for Data Import in Microsoft Dynamics CRM

Once you have chosen to deploy Microsoft Dynamics CRM, one of the first challenges you will face is getting your data out of your existing CRM solution and into your Microsoft Dynamics CRM database for the first time. Most small businesses use some combination of spreadsheets, BCM, or a CRM-like application, such as Goldmine or Act. Fortunately, many CRM systems will allow you to export your data to a spreadsheet in either .csv, .xml, .txt, or .zip formats, and Microsoft Dynamics CRM makes it pretty easy to import these records into your new CRM database using the Import Data Wizard.

Microsoft Dynamics CRM Data Management

The Import Data Wizard

To access the Import Data Wizard, navigate to Settings > Data Management, and click Imports. Once the My Imports View opens, you will see an option in the Command Bar labeled “Import Data.” Click the Import Data button in the Command Bar to open the Import Data Wizard.

The Import Data Wizard allows you to import data from .xml, .csv, .txt, and .zip files. Once you have selected the file that you wish to upload, the Import Data Wizard will ask you to choose a CRM record type and then requires that you map the fields in the source file to fields within CRM, which is the most challenging part of using the wizard.

Mapping fields in Microsoft Dynamics CRM

Templates for Data Import

Microsoft Dynamics CRM also provides you with the option to utilize one of the out-of-the-box Templates for Data Import to make the initial data importation process more seamless and a little less challenging. Dynamics CRM provides templates for all of the entities in the system, including common ones such as Contact, Opportunity, Lead, Account, and Case records. To access the templates, navigate to Settings > Data Management, and click Templates for Data Import.

Microsoft Dynamics CRM Templates for Data Import

The Templates for Data Import work great for importing data and creating standard records in your database because the fields are already mapped for you. An important tip to keep in mind is that you don’t have to fill every column of the template. You can leave columns you don’t plant to use blank or delete the columns altogether. However, you will need to make sure that you don’t have data on your spreadsheet outside of a labeled column. If you do, your import will fail.

Creating Custom Templates Using Advanced Find

You can also create your own customized Templates for Data Import using the Advanced Find tool. This approach is especially useful if you have created custom fields or entities in your Microsoft Dynamics CRM database. The video below walks you through the process of creating your own templates using the Advanced Find tool.

Google Chrome Temporarily Incompatible with Microsoft Dynamics CRM

Thanks to a recent update of Google Chrome (Google Chrome 37, released on Sept 5, 2014) Microsoft Dynamics CRM 2013, Dynamics CRM 2011, and Dynamics CRM Online are no longer compatible with the popular web browser.

If Chrome is your browser of choice, you may have noticed some strange behavior recently when attempting to use it to access your Microsoft Dynamics CRM Online, CRM 2013, or CRM 2011 database. Google made several changes to the APIs in Chrome 37 upon which Microsoft Dynamics CRM relied. Since last week, we have noticed a variety of problems that have propped up when we attempted to use Chrome. If you discover others, please mention them by commenting below.

  1. The Export to Excel function no longer works.
  2. The form editor refuses to open.
  3. You can no longer add options to Option Set fields.
  4. Changes made to an email in a workflow cannot be saved.
  5. Field properties cannot be saved.
  6. The ‘Upload’ button on the SharePoint list component no longer works.
  7. The ‘window.showModalDialog’ function no longer works.

Fortunately, there are a couple of workarounds that you can employ:

  1. Use Firefox or Internet Explorer instead of Google Chrome until the issue has been resolved.
  2. Enable the deprecated web platform features. Neil McDonald has explained how to enable deprecated web platform features on his blog, which you can read at http://xrmrocks.com/2014/09/08/chrome-37-breaks-crm-2011-functionality/.

We will continue to update this blog as more information becomes available.

The Ultimate CRM for Outlook Guide – Introduction

Welcome to the first post from the “Ultimate CRM for Outlook Guide” series. In this post, we explain what Microsoft Dynamics CRM 2013 for Microsoft Office  is and discuss the benefits of using the add-in with Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2013.

What is Microsoft Dynamics CRM 2013 for Microsoft Office Outlook?

Microsoft Dynamics CRM 2013 for Microsoft Office Outlook (CRM for Outlook) is an add-in that allows CRM 2013 and CRM Online users to access records in their CRM database directly from Outlook. The add-in is a free software component that adds functionality to Microsoft Office Outlook, and it must be installed locally on each computer.

The CRM for Outlook add-in is a true differentiator for Microsoft Dynamics CRM. While many other CRM applications provide some level of email tracking through Outlook, CRM for Outlook provides a high level of integration between your CRM Online or CRM 2013 database and Outlook. If you currently use Outlook for email, calendar, and contact management, and are looking for a CRM solution, Microsoft Dynamics CRM should be on your shortlist of potential CRM systems.

Key Benefits of CRM for Outlook

CRM for Outlook provides a number of benefits for Microsoft Dynamics CRM users:

  1. It allows users to access CRM records directly in Outlook without having to open up their web browsers and log into the CRM organization.
  2. It makes it very easy to track incoming and outgoing emails from your Outlook inbox.
  3. It allows users to create new CRM records, including Tasks, Faxes, Appointments, Service Activities, and Campaign Responses directly from the CRM tab in Outlook.
  4. It allows users to track Outlook appointments in CRM.
  5. It provides a shortcut for converting emails into Opportunity, Case, or Lead records.
  6. It can improve user adoption because the plugin allows users to a familiar user interface for Outlook users.
  7. It can provide offline access to records in the CRM database.
  8. It provides the ability to refresh data in Microsoft Office Excel directly from CRM.

Cost of the CRM for Outlook Plugin

The CRM for Outlook add-in is free for Microsoft Dynamics CRM Online subscribers and CRM 2013 license holders.


The CRM for Outlook add-in is compatible with Outlook 2007, Outlook 2010, and Outlook 2013 on computers running Windows Vista, Windows 7, Windows 8, and Windows 8.1.

It is not compatible with Microsoft Office Outlook for Mac OS X.

Downloading Microsoft Dynamics CRM 2013 for Microsoft Outlook

CRM for Outlook is available to download from the Microsoft Download Center. Click the following link to


The “Ultimate CRM for Outlook Guide” series

Part I – Introduction to the Ultimate CRM for Outlook Guide
Part II – Installing the CRM for Outlook Add-In

Microsoft Dynamics CRM Best Practices for Contacts Who Change Companies

People frequently change companies, bouncing from one employer to another within the same or similar industries. If you work within a particularly close-knit industry, you will undoubtedly have Contacts who change from one company with which you do business to another with which you do business. We at xRM (www.xrm.com) answer that question frequently in our Introduction to Microsoft Dynamics CRM webinar.

As a Microsoft Dynamics CRM administrator, you will have to decide how your organization will handle this scenario. In Microsoft Dynamics CRM, you essentially have two options:

  1. Reassign the Contact to another Account.
  2. Deactivate the Contact record and recreate it under the new Account.

Both options work, but you will have to decide which is better for your organization.
Reassign the Contact to another Account

Your first option is to reassign the Contact to another Account. This process is very easy and only requires that you change the Company Name field on the Contact record.
As you probably know, Contacts in Microsoft Dynamics CRM are typically related to Accounts in the database, although they can also exist on their own. Relating Contacts to Accounts allows all of the Activities, such as Emails, Tasks, Phone Calls, and Appointments, to roll up to the Account level.

Microsoft Dynamics CRM 2013 Contact Management

If you reassign the Contact to another Account, all of the Activities that are related to that Contact will now roll up to the new Account. Watch what happens when Benedict Arnold moves from Uncle Sam Enterprises to His Majesty’s Royal Army.

Microsoft Dynamics CRM 2013 Activity Rollup

By reassigning Benedict Arnold from Uncle Sam all Activities related to Mr. Arnold now roll up to the His Majesty’s Royal Army Account record.

Deactivate and Recreate Contact

The second option is to deactivate the existing Contact record and recreate it under the new Account. Watch what happens when we deactivate the existing Contact record for Benedict Arnold. Notice that we aren’t deleting it. We are simply deactivating it.

Microsoft Dynamics CRM 2013 Contact Activity Rollup

All of the Activities remain related to the Uncle Same Enterprises Account record and we can always Activate Benedict Arnold’s existing Contact record later if we need to.

Microsoft Dynamics CRM 2013 Deactivate Contact

When we recreate the Contact Record for Benedict Arnold under the His Majesty’s Royal Army Account record, none of Benedict Arnold’s previous Activities will follow him. He’ll have a clean slate.

Microsoft Dynamics CRM 2013 Recreate Contact

Which option is best?

The best practices approach for dealing with Contacts who move from one company to another will depend on your particular business and industry. If your Contacts are the most important entities with whom you do business, and you frequently continue to do business with them as they move from firm to firm, you will want to reassign them. This will allow you to maintain the history of communication with that person on one record. For example, if you are a recruiting firm, people are your most valuable asset and you will want to maintain your communication history with your Contacts as they move from company to company. Similarly, if you deal with consultants who move firms, you will likely want to maintain your communication history with that person.

If however, if your Accounts are the most important entities with whom you do business, you should Deactivate the Contact Record and recreate it under the Account that represents the new company at which they work. This option will likely suit most companies better than moving the Contact because it will allow you to maintain the history of communication, as well as the Case history, that you have with that company.

Increasing Sales and Productivity Course Now Available

As part of our ongoing quest to make the Success Portal a more useful tool for helping companies derive value out of their Microsoft Dynamics CRM deployments, we have begun introducing courses as part of the content. One of the first of these courses, “Increasing Sales and Productivity” is designed to help system administrators boost the sales productivity of their users through the use of the standard sales tools in Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2013.

The Increasing Sales and Productivity course includes seven videos devoted to Microsoft Dynamics CRM. Success Portal users can access this and other courses at http://success.xrm.com/User/Account/Courses.

Success Portal accounts are free for companies that name xRM as their Partner of Record with Microsoft.

Join the Success Portal for free.

Increasing Sales and Productivity Course Microsoft Dynamics CRM Online 2013





Increasing Sales and Productivity

Creating Productive Personalized Dashboards

In this lesson, you will learn how create Dashboards than can drive sales productivity. Dashboards are tremendously effective tools for driving productivity in Microsoft Dynamics CRM 2013 and Dynamics CRM Online. In this video, learn first how to create the personalized components that go into building a custom Dashboard. Then learn how to build and format the Dashboard itself.

Productive Dashboards and How to Use Them

In this lesson, we explain the basics of the Dashboard feature in Microsoft Dynamics CRM 2013 and CRM Online. We cover what a dashboard is, outline some of the commands Users can take with regards to dashboards, and how they can be best utilized to drive productivity.

How to Create Productive Sales Goals

In this lesson, you will learn how create productive sales Goals in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online. Goals can be highly effective tools for motivating your staff to meet productivity targets. Microsoft Dynamics CRM provides goal management features that help you set business goals in sales, marketing, and service and measure users’ progress towards those goals.

Productive Business Process Flows

In this lesson, we show how you can utilize Business Process Flows to increase efficiency and productivity. Process Flows can increase sales productivity in two important ways: by communicating to the end user the important steps and stages in the sale, service, or custom process that is unique to an organization and by potentially enforcing a standardized system, which so many organizations lack. Business Process Flows also help track critical data elements that must be captured during the process itself, and in conjunction with the appropriate entity, such as the Lead, the Case, or whichever entity or entities support the process.

Productive Sales Goals

In this lesson, we illustrate how to create sales Goals in Microsoft Dynamics CRM 2013 and Dynamics CRM Online that can help your company reach its sales and revenue objectives. In Microsoft Dynamics CRM, Goals allow the user or manager to set metrics for users or teams, and then the data, as it natively populates in CRM, will then “roll up” to show progress around those goals. Once goals are set, the users imply use the system as it is designed, and then the progress toward those goals is nicely revealed.

Productive Workflows

In this lesson, you will learn how to create Workflows that can drive productivity in your organization. A Workflow is a type of “Process” in Microsoft Dynamics CRM 2013 and Dynamics CRM Online, which can automate action, based mainly on changing data. This changing data is generally considered to be the “trigger” that causes the workflow to operate. The automated process that results from the trigger can include the creation of other records, such as tasks, the sending of an email, or updating of existing data. Workflows are productive because they can save time by leaving it up to the system to act upon changing data and perform actions that humans would otherwise need do.

System Dashboards

In this lesson, we identify the difference between Personal Dashboards and System Dashboards and explain how to create a System Dashboard in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online. System Dashboards, which are viewable by everyone with the requisite privileges in the organization, can be tremendous tools for boosting productivity and user adoption.

Microsoft Dynamics Marketing Connector for Microsoft Dynamics CRM Released

Microsoft has released a new connector to allow companies to share data between Microsoft Dynamics Marketing and Microsoft Dynamics CRM. The Microsoft Dynamics Marketing Connector for Microsoft Dynamics CRM allows the transfer of contacts, companies, and sales-ready scored leads from Dynamics Marketing to Microsoft Dynamics CRM, giving salespeople in CRM better insight into their lead channel.

Downloading the connector will also give you the opportunity to download the Microsoft Dynamics Marketing Language Packs and Analytic Workbooks. The language packs include user interface (UI) language files that allow administrators to provision additional UI languages for Microsoft Dynamics Marketing. The Analytic Workbooks connect to the OData feeds from Microsoft Dynamics Marketing and provide samples that users can use to learn how to use Excel with the Power Query add-in to create analytics workbooks. The sample workbooks are installed on your local computer.

In order to install the connector, you will have to have System Administrator privileges. You will need to meet the following requirements:

  • Windows 7, Windows 8, or Windows 8.1 for workstations
  • Windows Server 2008, Windows Server 2012, or Windows Server 2012R2 for on-premises
  • Microsoft Dynamics CRM Online, on-premises Microsoft Dynamics CRM 2011 UR12 or higher, or Microsoft Dynamics CRM 2013.
  • Microsoft Dynamics Marketing subscription

Get the Microsoft Dynamics Marketing Connector for Microsoft Dynamics CRM.

Development for Microsoft Dynamics Marketing

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